Support

Fill out a short profile form at matchmakinglabs.org/AddProfile. Once your profile is in the system, a matchmaker will reach out on WhatsApp whenever there's a potential match - there's nothing else you need to do to get started.

When we think two people may be a good fit, the boy is sent the girl’s profile first. If he’s interested, we then send the girl his profile. If both say YES, we share contact details so you can arrange a first date. We only send one match at a time, and you’re never matched with someone unless you’ve agreed.

Shared profile links are private. The code is the dater’s birthday in MMDDYY format (for example, March 19, 2001 is 031901). If the code isn’t working, message us the word CODE and we’ll send it to you.

Profile links expire automatically after 7 days. After that the link stops working and the profile can no longer be opened with it. If your link has expired and you still need it, message us and we’ll send a new one.

Visit matchmakinglabs.org/EditMyProfile to update your details, or message us on WhatsApp and we’ll help make the change.

Send STOP on WhatsApp to (646) 396-3476 at any time to opt out. You can opt back in by sending START. For help with messages, send HELP.

You can request deletion of your account and personal information at any time by messaging us on WhatsApp at (646) 396-3476 or by emailing sophia@matchmakinglabs.org. We’ll confirm once it’s done.

Yes. Profiles are only shared through private, password-protected links that expire after 7 days, and your contact information is only exchanged when both people say yes to a match. See our Privacy Policy for full details.